Emergency Care Gateway Ltd

Bringing life back into Managed Print... 

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The challenge

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How we solved the problem...

ECG Ltd was previously running a number of desktop printers, which were costing the business a considerable sum each year and did not include any maintenance or technical support. One of the main problems with this method of running a print and copying setup is that there is less control over the device management and use.

All of their devices were owned by the business, therefore with no service or support, they had to search for toner and purchase it at the best various prices they could find online, wasting time and resources.

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The solution

After consolidating the fleet into new, high-speed Ricoh devices, the benefits easycopiers provided were immediately apparent. Easycopiers provide a toner replacement system which allows us to automatically dispatch toner when it’s required. 

Our specialist in-house service and IT Technical Support has also been included in the contract, which guarantees a service response time, a dedicated engineer and a help desk for any technical support requirements.

Security and the protection of sensitive data is essential to any business. This is why easycopiers installed the latest document security features onto the Ricoh devices to enable flexible, PIN release printing.

easycopiers devices are pre-configured and tested by our own in-house service engineers and IT technicians to make sure the installation is quick, easy and provides minimal business disruption.

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What ECG had to say about easycopiers...

"We were introduced to easycopiers by another organisation who were already benefiting from a managed print service, and I am so glad we were. From the outset, we have been supported every step of the way from negotiation and contract signing to installation and support thereafter, that’s without the efficiency savings we are already seeing in both paper and ink. We would highly recommend easycopiers, for their quality service, speed and commitment. Thank you to the whole team!"

Business Manager 
  |   ECG Ltd (Emergency Care Gateway)

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