Guaranteed commitment to the highest levels of service.

.01

After Sales Service & Support

All customers are different and therefore their servicing requirements will vary by product, department, office and workload.

A standard agreement will not meet all requirements for all equipment all of the time. easycopiers believe that each customer should have the opportunity to create their own individual service package that will take into account all areas of their business. 

We are so confident in our service response we will pay cash compensation if we do not respond within the guaranteed response time. 

In a nutshell, here's what we'll deliver:

  • Service hours between 7am to 7pm, Monday to Friday
  • Individually tailored service on a device by device basis
  • A dedicated technical account manager
  • True migration planning
  • Asset buy back / disposal service
  • Flexible finance arrangements
  • Short term rentals
  • Document workflow analysis
  • Flexible without penalty
  • First line telephone support


easycopiers offer all of the above features in our unique service contracts.

We pride ourselves in our extremely high standards and guarantee to meet all criteria as outlined in your service agreements. If we fail to do so for whatever reason then we will pay you £100 in cash.

.02

Benefits